If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 30 days of receipt.
Only items purchased directly from www.sum-products.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Sum reserves the right to deny any return.
Starting a Return
Please contact our support team to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. If you signed up for an account, providing your email address will help expedite this process.
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited once the products have been confirmed received in our hands in working order. Defective products will be replaced free of charge for the customer.
Depending on the situation, a restocking fee may be applicable for returned units past the 30-day return window.